[Hiring] Registered Nurse (RN) – Triage @Call 4 Health
Role Description This role involves supporting patients and providers nationwide as a Remote Triage Nurse in a 24-hour medical call center.
- Respond to inbound and outbound calls for a multi-state nurse triage service
- Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
- Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
- Provide clinical assessments via phone or patient portal based on established protocols
- Support providers with administrative and clinical tasks, including:
- Medication refill requests per protocol
- Provider notification of critical results
- Post-discharge and post-operative follow-up coordination
- Facilitate referrals and assist with prior authorization requests requiring clinical input
- Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
- Participate in Remote Patient Monitoring (RPM) programs, including:
- Monitoring vital signs
- Educating patients on chronic disease management (diabetes, hypertension, COPD)
- Screen and qualify patients for clinical trials and provide patient education
- Take on additional responsibilities to support team success and patient outcomes
Qualifications
- Associate’s or Bachelor’s Degree in Nursing
- 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
- Prior telephone triage experience using electronic triage systems
- Experience working with two or more EHR platforms
- Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
- Willingness to obtain additional state licenses as requested
Requirements
- Strong teamwork and collaboration skills
- Ability to step into a leadership role when needed
- Excellent customer service, empathy, and communication skills
- High attention to detail and documentation accuracy
- Strong organization and time management skills
Work From Home Requirements
- Private, HIPAA-compliant home workspace
- Ability to sit for extended periods and use a headset
- Broadband internet access
- Ability to house company-issued equipment
- Participation in staff meetings via phone or video
Work Environment
- Fast-paced and collaborative
- Adaptable to change and able to manage stress effectively
- Occasional overtime or schedule adjustments as needed
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