Principal Engineer, Product Development

Wavelo is a SaaS business on a mission to make telecoms a breeze. We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster. As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! About the Opportunity We are seeking to hire a self-motivated Principal Engineer with experience in Platform Engineering who enjoys learning, sharing knowledge, and applying new technologies to complex problems. In this role, you will set technical direction and deliver high-leverage platform capabilities that make Wavelo faster to ship, easier to operate, and easier to scale—with a particular focus on environment automation, CI/CD maturity, reliability and observability, and developer experience . This role is designed for someone who thrives in ambiguous problem spaces, can align technical investments to business outcomes, and consistently elevates engineering quality across teams. You will partner closely with Infrastructure / DevOps teams and cross-functional stakeholders to reduce “coordination as a dependency” (for example, turning environment creation into a configuration act rather than a coordination exercise) and drive measurable improvements using delivery and reliability metrics such as DORA metrics, incident reduction, and toil reduction. This is a remote opportunity for applicants in Canada. Job Duties In the First Month Gain a deep understanding of the current platform landscape including infrastructure, platform services, and application layers. Identify key constraints that are slowing engineering delivery. Build context around the environment platform strategy , including declarative environments, generated artifacts, and self-service developer experiences. Identify current platform gaps such as manual steps or fragile integrations. Establish strong working relationships across Infrastructure/CI, Operations, Security, and product engineering teams . Begin shaping shared standards through design reviews and code reviews . Identify 1–2 high-leverage improvements (e.g., removing manual provisioning steps, improving reliability signals, tightening CI/CD contracts). In the First 3 Months Contribute to and lead technical design and architecture discussions for foundational platform initiatives. Design and implement features that improve platform repeatability, reliability, and safety . Deliver solutions such as: Dependency-ordered orchestration inputs Self-service preview tooling Standardized deployment interfaces Promote an “automate-first” mindset by reducing manual operational work and pushing reliability and quality earlier in the development lifecycle. Improve engineering quality through: Strong code review culture Clear technical standards Practical documentation and runbooks that reduce tribal knowledge. In the First Year Own multiple platform initiatives end-to-end , from concept through production outcomes. Balance delivery speed with sound architectural decisions and long-term maintainability . Set technical direction across teams within your domain. Deliver measurable improvements in: Environment spin-up time Deployment and rollback safety Incident and operational toil reduction Observability coverage Act as a mentor to senior and junior engineers , multiplying impact through coaching and technical leadership. Establish sustainable cross-team alignment mechanisms , including: Clear platform contracts Reference implementations Architectural decision records. Knowledge, Skills and Abilities Proven ability to lead and deliver complex, loosely scoped technical initiatives . Strong platform engineering mindset , including building reusable primitives, paved-road solutions, and automation frameworks that enable product teams. Experience designing and building reliable, scalable, and operationally sound software systems . Ability to influence without authority , driving alignment across teams through clarity, pragmatism, and shared standards. Strong automation-first mindset with a focus on measurable engineering outcomes such as: DORA metrics Toil reduction Faster environment provisioning.

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