Technical Support Consultant

• 3+ yrs of experience

• Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.

• Basic understanding of Windows Servers.

• Exposure to interacting with international clients.

• Hands-on experience in application / product support.

• Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.

• Has software support experience demonstrating troubleshooting / analytical skills.

• Has understanding of software development life cycle.

• Has experience with managing healthcare interfaces using HL7.

• Has experience in troubleshooting performance-related issues.

• Has experience in working effectively both in a team environment as well as independently.

• Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.

• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.

• Track and document inbound support requests and ensure proper notation of customer problems or issues.

• Document problems and solutions to train lower-level support on how to properly address customer or product problems.

• Document issues and customer requests, following standard operating procedures and meeting SLAs.

• Communicate with the product development department to improve on the current design or to identify possible problems with the design.

• Stay abreast of current technology in products, design changes, and new products offered.

• Position may require participation in after-hours and on-call support.

Good to Have:

• Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.

• Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.

• Has knowledge in configuring and using one or more Sunrise applications or components.

• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

3+ years of experience.