Technical Support Specialist
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Specialist with a relevant background to apply for the role.
Technical Support Specialists at Playson is responsible for a full customer support service of our current partners' integrations.
To succeed in the advertised role, you have
Location Brazil
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)
Would be beneficial to know
Familiarity with the iGaming industry
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role is in
Understand and analyse issues, and be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week
What you get in return
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development
The recruitment process looks like this: 1. HR interview (45 min) 2. Technical interview (60 min) 3. Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.