Customer Service Representative
Vego Garden is a leading brand in raised garden beds, dedicated to making gardening accessible and sustainable. They are seeking a highly adaptable Customer Service Representative to provide outstanding service and support to their valued customers.
Responsibilities
- Represent Vego Garden's high customer service standards with enthusiasm and passion
- Identify and assess customers' needs to achieve satisfaction
- Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite)
- Execute the key administrative data entry into customer records with high attention to detail
- Assist customers with updated documentation regarding orders and refunds
- Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat)
- Resolve customer issues impacting their satisfaction using creative solutions
- Comply with Company policies and procedures
- Perform all other duties as assigned
Skills
- Ability to provide exceptional service to Vego Garden customers
- A reliable, flexible, client-focused service professional with strong digital literacy abilities
- A team player with strong interpersonal and communication skills
- High attention to detail in both verbal and written forms
- Prior call center experience preferred
Benefits
- Flexible Paid Time Off
- 12 PTO days per year, accrued bi-weekly, with incremental increases annually
- 7 paid Holidays
- 401k contribution match of 4%
- Comprehensive Medical, Dental, Vision, and Life insurance plans
- The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans
- Toll Roads Allowance of $100 per month
- Phone Allowance of $50 per month
- Company-sponsored breakfasts and lunches
- We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!
Company Overview