Chapter Strategy & Operations Specialist

Innovation at its Best: Join our Forward-Thinking Company

SCTE, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.

The Chapter Strategy & Operations Specialist serves as a key operational leader within SCTE’s national chapter network. This role provides operational leadership across SCTE’s chapter network, overseeing core programs, strengthening governance alignment, and ensuring consistent execution standards. Acting as a trusted operational partner to chapter officers, the Specialist ensures chapters are equipped with the training, resources, recognition programs, and compliance guidance necessary to operate effectively and consistently.

This position provides operational leadership and continuous improvement across chapter programs while supporting a high standard of service and accountability throughout the network.

Why This Role Is Exciting

This role sits at the center of SCTE’s chapter network, partnering with volunteer leaders across the country to strengthen chapter operations, governance alignment, and member engagement. You will lead the execution of recognition programs, facilitate officer training, and ensure governance standards are upheld while continuously improving the operational systems that support chapter success. Your work will directly influence chapter effectiveness and contribute to a consistent, high-quality member experience nationwide.

We are seeking an experienced and proactive professional who thrives in a fast-paced environment, exercises sound judgment with minimal oversight, and is motivated to enhance workflows and operational performance across a diverse volunteer community.

What You’ll Do:

• Own and lead day-to-day execution of chapter operations, ensuring consistent service delivery, timely resolution of officer inquiries, and adherence to defined governance standards.
• Lead administration of the Chapter Awards and recognition programs, managing timelines, validating submissions, ensuring data integrity, and delivering executive-ready reporting.
• Oversee chapter governance tracking and annual reporting cycles, proactively identifying risk patterns, recurring compliance gaps, and operational friction; recommend and implement process improvements within defined scope.
• Independently scope, prioritize, and manage moderately complex operational initiatives involving multiple stakeholders, competing deadlines, and evolving requirements.
• Facilitate officer onboarding, leadership trainings, and working group sessions with confidence, reinforcing governance expectations and operational best practices.
• Strengthen and refine chapter toolkits, handbooks, templates, and knowledge resources to improve usability, clarity, and operational consistency across the network.
• Analyze service metrics and support trends within Salesforce to identify efficiency opportunities and recommend workflow enhancements.
• Lead operational planning and execution of chapter leadership events and engagement initiatives, ensuring clear communication, documentation accuracy, and structured follow-through.
• Travel to chapter events (up to 25%) to provide operational leadership, reinforce governance alignment, and strengthen volunteer effectiveness.
• Serve as a functional subject matter resource within the department for chapter operations processes and standards.
• Perform other duties as assigned.