MOSA Partner for Converged Communications

Job Title:

MOSA Partner for Converged Communications

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Specification: MOSA Partner for Converged Communications

Technical Skills – Solution Area: AI Business Solutions

Level of Technical Knowledge: Principal

Role Overview

The MOSA Partner for Converged Communications delivers advanced communication solutions, supports Microsoft customers with technical expertise and proactive services, manages strategic relationships, and ensures compliance, security, and operational excellence. This role operates under the Microsoft Outsourced Services Agreement (MOSA) framework.

Description of Role

• Key technical resource for the customer.
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyse problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Required Skills & Capabilities

• Teams Meetings & Live Events
• Teams Phone Calling Plans
• Teams Phone Devices
• Teams Phone Direct Routing
• Teams Phone Mobile
• Teams Phone Operator Connect
• Teams Phone System Foundation
• Teams Premium
• Teams Rooms
• Skype for Business

Technical Experience

• Deep understanding in Teams Voice architecture.
• Experience with Migrations to Microsoft Teams, including Phone and Rooms.
• Deep troubleshooting skills with Teams Phone and media optimization.
• Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
• Experience delivering proactive services, such as workshops and technical assessments.

Role Requirements

• SC Security Clearance.
• Fluent English oral and written communication.
• Strong technical writing, presentation and training skills.

Location:

NLD Work-at-Home

Language Requirements:

Time Type:

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