Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex
As a leading global provider of customer experience solutions, arenaflex is dedicated to making a positive impact on the lives of our customers and employees alike. Our award-winning employment experience is built on a foundation of humanity, technology, and a deep commitment to diversity, equity, and inclusion. We're seeking an experienced and compassionate Healthcare Customer Service Representative to join our remote team in the USA.
About arenaflex
arenaflex has been a pioneer in the customer experience industry since 1982, helping some of the world's leading brands build engaged, pleased, and profitable customer experiences. Our mission is simple: to make customers happy. We achieve this by combining the power of technology with the warmth of human connection, empowering our employees to deliver exceptional experiences that start with you.
Our Culture and Values
At arenaflex, we believe that our employees are the heart of our organization. We're committed to creating a workplace that values diversity, equity, and inclusion, where everyone feels welcome, respected, and empowered to be their authentic selves. Our inclusive culture and community-minded approach to business have earned us a spot on the Great Place to Work list, and we're proud to be an equal opportunity employer.
Your Role and Responsibilities
As a Healthcare Customer Service Representative, you'll be a vital part of our remote team, working from the comfort of your own home to provide exceptional customer experiences. Your primary responsibilities will include:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You'll Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a valued member of our team, you can expect:
- Supportive career and professional development opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Your Career Growth and Learning Opportunities
At arenaflex, we're committed to helping you grow and develop in your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to thousands of free courses to support your career growth, we'll provide you with the skills and support you need to succeed. Our TTEC community is here for you as one dynamic, global family, and you'll report to a Team Lead who will guide and support you every step of the way.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply to this role. Please visit our website at [insert link] to learn more about our company culture, values, and benefits. We can't wait to hear from you!
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Equal Opportunity Employer
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. Apply for this job