QA & Technical Support Specialist
About the Role
We are seeking a versatile QA & Technical Support Specialist based in Argentina who bridges the gap between software quality and technical support. In this role, you will ensure the reliability of our products through rigorous testing while serving as the primary technical point of contact for our clients, providing critical time-zone coverage for our global user base.
Key Responsibilities
Design, document, and execute comprehensive test plans and test cases for software releases.
Identify, record, and track software bugs to resolution.
Communicate directly with clients to troubleshoot, diagnose, and resolve technical issues.
Deploy, configure, and maintain applications on Linux-based systems.
Investigate and resolve network-related connectivity and performance issues.
Act as the liaison between the client and the engineering team to escalate critical bugs.
Requirements
Proven hands-on experience in Software Quality Assurance (manual and/or automated testing).
Demonstrated experience in a client-facing technical support or helpdesk role.
Strong command of Linux operating systems, including command-line utilities and system administration basics.
Solid experience of networking concepts and protocols (e.g., TCP/IP, DNS, HTTP/S, VPNs, routing).
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills with a customer-first mindset.