Operational Solutions Manager (East)

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary The Operational Solutions Manager is responsible for effectively navigating and managing account priorities for proactive business solutions and achieving the right to do business with hospital and laboratory accounts within the assigned area. Key Responsibilities

• Establish the complete vendor relationship and determine requirements and best practices for doing business in the assigned area.

• Identify laboratory decision makers and use effective approaches to facilitate engagement.

• Communicate effectively via phone, virtual meeting, and email in a compliant manner.

• Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.

• Ensure high-quality service delivery in a customer-focused manner.

• Respond promptly to customer inquiries and opportunities.

• Serve as a subject matter expert in hospital administration and laboratory operations.

• Maintain strong attention to detail and effective organizational skills, including Salesforce tracking.

• Meet and exceed assigned deliverables, goals, and initiatives.

• Maintain ongoing communication with leadership regarding progress and challenges.

• Maintain core knowledge of Caris offerings, competitive landscape, and industry issues.

• Maintain company assets including laptop and iPhone.

• Submit all paperwork, business plans, reports, and expenses accurately and on time.

• Perform ancillary projects or other related duties as assigned.

• Maintain HIPAA and compliance guidelines at all times.

​Required Qualifications

• Bachelor’s degree in business, management, life sciences, or a related field, OR a minimum of 5 years of equivalent experience.

• Experience implementing business-solution initiatives and solving complex problems.

• Ability to utilize critical thinking and problem-solving skills.

• Experience managing timelines, projects, documentation, progress tracking, and conflict resolution.

• Ability to multi-task and work in a fast-paced, deadline-driven, matrixed environment.

• Strong written and verbal interpersonal skills.

• Ability to build and maintain strong, trusting relationships with clients and internal teams.

• Proficiency in CRM systems such as Salesforce, reporting tools like Tableau, and Microsoft Office Suite.

Preferred Qualifications

• Experience in Oncology.

• Familiarity with hospital systems and pathology networks.

• Established relationships in hospital, laboratory, and pathology space.

Physical Demands

• Must be able to sit and/or stand for long periods and lift routine office supplies.

Required Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Annual Hiring Range

$90,000 - $100,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Conditions of Employment:  Individual must successfully complete pre-employment process.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.