National Accounts Operations Manager

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

The National Accounts Operations Manager will manage productivity, profitability, operating costs, quality, staffing, safety, sales, and associate morale. The National Accounts Operations Manager is also accountable for the management and development of the team and providing strategic direction and continuous improvement.

• Builds and maintains customer relationships through client meetings, site visits, phone calls, and other channels. • Work with all lines of business within the branch (Project, Service, and Automation) to implement and evaluate processes. Assist in implementing strategies and the flow of work processes for various departments within the branch. • Review all projects at each site. • Work seamlessly between operations and sales to ensure a sense of urgency. • Contracts with assigned Sales Account Managers • Work alongside account managers to ensure a timely renewal. • Assist in procuring PO’s, writing amendments, or attaining new contracts (Operations assisting in this area will result in lost incentive, in part or in whole) • Give leads for additional maintenance opportunities to the PM team to quote (the option is for the house to quote) • Give project leads to the Sales department for assignment and follow-up. • Monitors safety incidents and recordables. • Conducts quarterly reviews of progress and measurements with the customer. Proactively manage service levels. • Manage Quality Process - Identify quality control issues and suggest solutions. • Troubleshoot facility issues and initiate actions to ensure client/customer satisfaction. • Ensure associate growth and development through mentoring and training. • Create a safe work environment/safe work practices for EMCOR associates, subcontractors, and clients. • Perform daily, weekly, and monthly facility audits for quality and safety. • Monitor open work order reports and resolve issues for timely completion. • Review PM work order job tasks for clarity and detail. Make appropriate recommendations. • Review all financial reports, detailed work order reports, purchase orders, and invoices. • Ensures that paperwork and work orders from site are completed accurately and timely.

• Bachelor’s Degree preferred or equivalent experience. • 5+ years of previous operations management experience • 2+ years’ experience in HVAC commercial service or related field • Must have previous forecasting, scheduling, and real-time operations management. • Experience supervising, coaching, and developing staff. • Financial acumen, inclusive of cost modeling for sales proposals

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Compensation Range: $90,000 - $130,000 per year

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.