AvonRisk - General Liability Claims Supervisor

AvonRisk

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Summary

Reports directly to the Claims Manager. Under the direction of the Claims Manager, is responsible for the overall work product of a claims unit comprised of Claims Specialists who manage assigned inventories of claim files. The unit also includes Claims Assistants who are responsible for providing clerical support to the Claims Specialists. The nature of the work involves coaching and counseling, monitoring work performance to assure compliance with company standards and Labor Code rules and regulations, conducting performance evaluations, and instituting corrective action when appropriate. Duties include, but are not limited to:

Essential Duties and Responsibilities

• Monitor and assess claims team work products to ensure adherence to Best Practices and client standards, while monitoring all claims for appropriate, timely, and effective handling.
• Conduct case reviews and evaluate performance by continuous review of claims statistics, open and closed file evaluations, diary compliance, and observation of activities in the field and office.
• Maintain frequent communication with supervisor and staff, and regularly schedule in person or telephonic conferences with Claims employees to perform one-on-one performance and progress feedback with staff.
• Communicate client and George Hills' directives to claims team while ensuring compliance.
• Schedule regular in-person meetings with clients, incorporating the assigned adjusting staff, as appropriate.
• Ensure timely, accurate reporting of files, and appropriate elevation of any claims meeting clients' reporting criteria to excess carriers/pools.
• Educate and mentor adjusters on company policies and procedures.
• Train adjusters on handling litigation to include possible attendance at settlement conferences, mediation, and closed session.
• Review and approve reserves and payments made by team members, within supervisory authority.
• Review the settlement activity of adjusters to ensure sound systems, service, and security.
• Implement processes and procedures to ensure goals are attained.
• Communicate client and GHC directives to claims team while ensuring compliance.
• Requires a working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims and the legal requirements for handling them.
• Handles other duties and tasks as deemed appropriate by the Claims Manager.

Job Requirements

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Five or more years of progressive technical claim experience, demonstrating a high degree of judgment and discretion, is capable of providing adequate guidance on complex claim cases and can negotiate settlements effectively.

• Five years of experience in handling Public Entity Claims or General Liability claims.
• Extensive experience in analyzing and addressing coverage issues.
• Extensive experience in Litigation Management, including litigation in multiple jurisdictions.
• Associate in Risk Management (ARM) preferred.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Salary Range

$100,000 - $125,000

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location.

Benefits

We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company paid holidays
• Learning and development opportunities that support real career advancement
• Employee assistance resources and a supportive culture that values balance and wellbeing

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.