Experienced Customer Service Specialist – Wall Connector Support at arenaflex

Join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support and become a vital part of our mission to revolutionize the way people interact with our innovative products. As a key member of our Diagnostics team, you will be the voice of arenaflex, providing exceptional customer service and support to our customers on a global scale.

About arenaflex

arenaflex is a leading provider of cutting-edge technology solutions, dedicated to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our journey. With a strong focus on innovation, collaboration, and customer satisfaction, arenaflex is the perfect place to grow your career and make a real difference.

Responsibilities

As an Experienced Customer Service Specialist – Wall Connector Support, you will be responsible for:

• Delivering a high level of customer service on every interaction, ensuring that our customers receive the best possible experience
• Owning the relationship from the first customer contact until resolution in an omni-channel environment
• Processing warranty-based returns for home charging products with customers and support teams
• Providing troubleshooting and customer support for mobile app and account management for arenaflex charging products
• Assisting Solar / PV emergency lines when needed
• Achieving expectations on all Key Performance Indicators, monthly, quarterly, and bi-annually
• Meeting arenaflex's standards of excellent customer communication, advocacy, and education

Requirements

To succeed in this role, you will need:

• Minimum of 60 days handling calls for Energy Technical Support or equivalent experience
• Strong understanding of Electrical concepts, including wiring, Voltage, Frequency Shifting, LRA vs RLA, DCAC - DCDC - ACDC Conversions
• Familiarity with Telemetry Data, including Periscope Graphing, Basic Data Mining, and Configuration Analysis and Modification
• Ability to understand and work with Connectivity and Networking, including Connecting to Customer Network
• Strong Account Administration skills, including Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates, and corrections
• Critical Thinking skills, including Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull

Compensation and Benefits

As a full-time arenaflex employee, you will be eligible for a comprehensive benefits package, including:

• Competitive pay, with a salary range of $17.17 - $25.76/hour
• Cash and stock awards
• Aetna PPO and HSA plans, with $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental and vision plans, with options including $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits, including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

Why Join arenaflex?

* Opportunity to work with a leading provider of cutting-edge technology solutions

• Collaborative and dynamic work environment
• Comprehensive benefits package, including competitive pay, cash and stock awards, and a range of benefits
• Opportunity to grow your career and make a real difference in people's lives
• Access to ongoing training and development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Specialist – Wall Connector Support. Apply to this job

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job