Experienced Merchandising Advisor – Contract Customers – US
Join arenaflex, a leading foodservice distribution company, as we seek a highly skilled and motivated Merchandising Advisor to support our Contract Customers in the US. As a key member of our team, you will play a vital role in enhancing customer experience through standardized processes and tools, while driving business growth and profitability.
About arenaflex
arenaflex is the global leader in foodservice distribution, serving over 700,000 customer locations worldwide. With a fleet of over 13,000 vehicles and 333 distribution facilities, we offer our colleagues the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals to join our team.
Job Summary
As an Experienced Merchandising Advisor – Contract Customers, you will support the Manager, Merchandising Contract Customers, in owning the analysis and execution of business processes designed to enhance customer experience through standardized processes and tools. This role includes occasional direct customer interactions to address their needs and ensure their satisfaction. You will focus on data analysis, process execution, and effective communication with internal stakeholders to ensure service levels, customer satisfaction, and profitability goals are met.
Key Responsibilities
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Process Execution and Assortment Management
+ Execute defined end-to-end merchandising processes, including the creation and maintenance of supplier data within business events, ensuring accuracy and adherence to timelines. + Monitor and analyze weekly readiness reports and business event assortment trackers to maintain optimal inventory levels and minimize service level disruptions. + Identify persistent service level concerns and execute the appropriate escalation paths to resolve issues promptly.
Data Analysis and Reporting
+ Conduct detailed analysis of business processes, customer experience metrics, and assortment management reports to identify trends, gaps, and opportunities for improvement. + Prepare and present analytical reports to the Manager, Merchandising Contract Customers, and other internal stakeholders to inform decision-making and strategy adjustments. + Recommend process enhancements and technological improvements to streamline operations and enhance customer and associate experiences.
Communication and Stakeholder Engagement
+ Act as the primary point of contact for internal stakeholders, including Operational & Field Merchandising, Customer Experience (CeX) teams, and other relevant departments, to ensure alignment and smooth execution of merchandising activities. + Facilitate communication between the merchandising team and internal stakeholders to provide updates, share insights, and address issues related to assortment, service levels, and customer satisfaction. + Ensure effective communication to all levels of the organization to support a successful and profitable customer experience.
Continuous Improvement and Process Optimization
+ Support the Manager in identifying and implementing continuous improvement initiatives that optimize assortment management, enhance operational efficiency, and improve customer satisfaction. + Collaborate with cross-functional teams to develop and document best practices and standard operating procedures related to merchandising processes and tools. + Fully understand and utilize technology and processes to manage customer relationships effectively, providing feedback and suggestions for enhancements as needed.
Requirements
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Education
+ High school diploma or equivalent
Experience
+ Food Service or other B2B experience preferred
Technical Skills and Abilities
+ Proficient with technology, including Microsoft office suite (Excel, PowerPoint, Word), Salesforce, SUS, RME, DPR, and reporting platforms + Ability to prioritize work to meet deadlines while managing multiple workstreams + Able to work collaboratively across corporate functional areas to achieve positive results + Ability to create and analyze transactional reporting and draw conclusions that can be socialized to appropriate stakeholders + Must be able to work on multiple complex projects concurrently and capable of working with little direct supervision + Ability to synthesize data into actionable information to be used by Operational Merchandising teams + Quantitative problem solver: analytical thinker who can draw conclusions from multiple data sources + Entrepreneurial spirit: embraces change and the challenge to innovate that comes with it
What We Offer
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Competitive Compensation
+ $70,700.00 - $106,100.00 per year
Opportunities for Growth and Development
+ arenaflex offers a dynamic and supportive work environment that fosters growth and development + Opportunities for professional growth and advancement
Benefits and Perks
+ Comprehensive benefits package, including medical, dental, and vision insurance + 401(k) retirement plan with company match + Paid time off and holidays + Flexible work arrangements and remote work options
Diversity and Inclusion
+ arenaflex is an Equal Opportunity and Affirmative Action employer, committed to fostering a diverse and inclusive work environment + We consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law
How to Apply
If you're a motivated and results-driven individual with a passion for merchandising and customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an Equal Opportunity and Affirmative Action employer, committed to fostering a diverse and inclusive work environment. We consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law. Apply for this job