FXPB Client Service Representative - AS

Deutsche Bank is a leading global investment bank, and they are seeking a Client Service Representative to join their FXPB Client Service Team. The role involves serving as the primary point of contact for top-tier clients, managing FX trades, and building strong client relationships while driving operational efficiency and innovative solutions.

Responsibilities

• Manage trade capture, trade booking, reconciliation, and trade event management of FX trades, while developing process flows and increasing operational efficiency by identifying and implementing changes to existing processes
• Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders, mentoring and developing individual team members to promote an inclusive and knowledgeable team culture
• Act as an escalation point for daily Client management and issue resolution, serving as the primary point of contact for client issues and escalations, and following up with internal/external teams until resolution
• Build meaningful and value add relationships across a broad spectrum of Clients, both existing and prospective
• Provide Client Solutions by collaborating with Sales, Product, Risk teams, Transition/Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions for existing clients
• Identify areas of inefficiency or risk and proactively work toward appropriate changes

Skills

• In depth knowledge of FX & FXPB market. Understanding of industry tools preferable
• In depth knowledge of complex FX derivatives
• Understanding of FXPB market and knowledge of wide ranging Client types, including Hedge Funds, HFT's, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & EBS
• Strong Information Technology (IT) skills Preferred in Excel, Macro & Structured Query Language (SQL)
• Bachelor's degree and/or relevant experience working in Financial Services, preferably in a client facing role
• Data analysis experience and strong Microsoft Excel skills
• Ability to work independently as well as in a team environment
• Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management
• Fluent Portuguese speaker preferred. Spanish also advantageous

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

Company Overview