[Remote] Nuuly Customer Success Associate, Tier 1 (Full-Time, Temporary Monday-Friday, 2:00pm - 10:00pm EST)
Note: The job is a remote job and is open to candidates in USA. Nuuly is seeking a Customer Success Associate, Tier 1, responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail, and a strong customer-first mindset while supporting new and potential customers through their shopping experience.
Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary
- Follow clear guidance given by the leadership team when appeasing customers
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Skills
- Experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product
- Must have access to consistently stable internet connection
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
- And much more!
Company Overview