Partner Relationship Representative
Please note this is role is located from our Sandyford, Dublin Office.
Do you have a background with POS / EPOS solutions or Integrated payments solutions, creating new partnerships relationships and growing merchant activations / revenue growth? viva.com, a trailblazer in innovative payment services across Europe, is searching for talented and motivated Partner Relationship Representative to take ownership of the partnership program and play a pivotal role in shaping the future of payment solutions in the Latvia.
About viva.com
Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview: Indirect Team Representatives focus on supporting partners at a national level, ensuring effective onboarding, verification, and activation of new merchants.
Key Responsibilities
- Assist partners in onboarding, verifying, and activating new merchants;
- Identify and engage new prospective partners to promote company’s collaboration framework;
- Escalate partner requests by opening cases for issues beyond their resolution capacity;
- Serve as the first point of contact for partners;
- Drive production and growth within the Indirect Team;
- Interest in AI-powered tools and openness to working in AI-enhanced environments.