Order Specialist
Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.
- Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
- Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
- Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
- Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
- Support operational dashboards for order visibility and forecasting to improve predictability and control.
- Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
- Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Minimum Qualifications
- High School Diploma or GED
- 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.
Other Job Specific Skills
- Strong analytical and problem-solving abilities.
- Proficient in quality data entry.
- Proficient in using various intake methods and comfortable working with technology.
- Strong organizational skills and the ability to manage a high volume of orders.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided.
- Ability to work effectively in a team environment.
- Ability to work on MS Excel for any business calculation.
- Keen attention to detail and accuracy.
- Ability to work well under pressure.