Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;

• Assist patients and caregivers in conducting assessments related to Patient Support services.

• Act as a liaison between patients, families and health care providers related to medication access.    

• Address general inquiries regarding program services, disease states, or product related queries based on provided materials.

• Offer continuous support on disease states or product-related questions to ensure patient adherence.

• Refer the patient to their healthcare providers for clinical questions beyond program materials. 

• Document patient information and interactions within the electronic patient record.

• Conduct ongoing file review and updates to reflect patient journey.

• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.

• Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options.

• Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy.

• Participate in specialized training sessions for specific therapies provided by the pharmaceutical team.

• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed.

• Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution.

• Maintain clear communication with the manager, team and the client regarding the management of patient cases.

• Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes.

• Report Adverse Events / Severe Adverse Events following program procedures.

• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Education:

• A Diploma in health care or a related field, with a preference for bachelor’s degree.

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.

Work Experience:

• Nurses in the province of employment is required.

• Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields.

• Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;

• Fluency in French and/or English may be required depending on program and geographic location.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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