PH - Inside Sales Associate

About MyOutDesk

Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.

Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.

About the Role

The Inside Sales Agent (ISA) is responsible for managing, nurturing, and converting incoming buyer and seller leads into active clients. This role serves as the primary point of contact for leads generated through marketing campaigns, referrals, or online inquiries. The ISA works closely with the sales and marketing teams to qualify leads, set appointments, and maintain consistent follow-up, ensuring a seamless experience for prospective clients. The ideal candidate is highly organized, persuasive, tech-savvy, and skilled in relationship-building over the phone, email, and digital channels.

Key Responsibilities

Lead Management & Qualification

• Initiate outbound calls and develop relationships with different types of leads.
• Respond promptly to incoming buyer and seller leads via phone, email, CRM, and other channels.
• Qualify leads by understanding their needs, timeline, and readiness to buy or sell.
• Maintain accurate lead information in the CRM (e.g., Salesforce, Follow Up Boss, KVCore).
• Segment and prioritize leads based on readiness, urgency, and potential value.
• Identify opportunities for immediate conversion vs. long-term nurturing.

Lead Nurturing & Follow-Up

• Conduct consistent follow-ups through phone calls, text messages, and email campaigns.
• Build and maintain relationships with leads, providing value, guidance, and relevant information.
• Schedule appointments or property tours for agents with qualified leads.
• Track all lead interactions and update notes in the CRM to ensure continuity.

Communication & Relationship Building

• Educate leads about the buying or selling process, market trends, and available properties.
• Address lead inquiries professionally and provide accurate information.
• Maintain a high level of responsiveness and professionalism in all communications.
• Escalate qualified leads or urgent issues to the appropriate agent in a timely manner.

Marketing & Outreach Support

• Assist in executing drip campaigns, newsletters, or targeted outreach for lead engagement.
• Collaborate with marketing teams to optimize campaigns and messaging for lead conversion.
• Provide feedback on lead quality and campaign performance to improve results.

Performance Tracking & Reporting

• Monitor lead conversion metrics, response times, and appointment scheduling effectiveness.
• Provide regular reports on lead activity, conversion rates, and pipeline status.
• Analyze performance data to identify areas for improvement in lead management.