Experienced Bilingual Customer Service Representative – Medicaid, Child Health Plus, and Marketplace Support (Remote, NY)

Job Type:

Full-time

Location:

Remote, New York

Job Description:

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in customer-facing roles and a flair for communication? Look no further! arenaflex is seeking an experienced Bilingual Customer Service Representative to join our team in New York. As a key member of our Statewide Call Center, you will play a vital role in providing top-notch support to Medicaid, Child Health Plus, and Marketplace customers.

Why Join arenaflex?

At arenaflex, we pride ourselves on creating a work environment that is both challenging and rewarding. Our comprehensive benefits package includes:

• Competitive compensation: $20.50 per hour, with opportunities for quarterly bonuses based on performance
• Comprehensive insurance coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA
• Future planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package: Enjoy PTO, Holidays, and sick leave
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement: Invest in your ongoing education and development
• Employee Perks and Discounts: Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities: Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

As a Bilingual Customer Service Representative, you will be responsible for:

• Answering incoming calls from consumers in accordance with all performance standards, policy, and procedures
• Transferring/referencing consumers to appropriate entities according to established guidelines
• Facilitating the fulfillment of consumer requests for materials via mail, email, or download
• Responding to all inquiries consistent with confidentiality and privacy policies and referring callers to alternate sources when appropriate
• Tracking and documenting all inquiries using applicable systems
• Escalating calls or issues to the appropriate designated staff for resolution as needed
• Facilitating translation services for non-English speaking callers according to procedures
• Processing referrals and other transactions from the client for completeness and accuracy
• Verifying client identification by following standard operation procedures
• Distributing cards, protective sleeves, and card carriers
• Raising issues of concern and/or problems to Supervisor
• Meeting all standards established for this position as outlined in the performance criteria
• Performing other duties as may be assigned by Supervisor

Minimum Requirements:

* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience

• Must be fluent in English and Spanish
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, and communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to work as a team member, as well as independently
• Previous experience with computers, phone systems, and headsets preferred
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Previous experience in customer service preferred

Preferred Qualifications:

* Previous experience in a call center environment

• Strong knowledge of Medicaid, Child Health Plus, and Marketplace programs
• Experience working with diverse populations and cultures
• Strong problem-solving and conflict resolution skills
• Ability to work in a dynamic and fast-paced environment

Work Environment:

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency:

arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel, external market, and internal value analysis. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Apply for this job