Director of Sales Operations

About Khloud

Khloud is reimagining what snacks can be. Co-founded by Khloé Kardashian and led by seasoned CPG operators, we’re building a next-generation brand at the intersection of protein, flavor, and culture. Our mission is simple: to fuel people with snacks that are as clean and functional as they are craveable.

We’ve already proven we can break through in a crowded category — and now we’re scaling fast. With bold innovation, a disruptive voice, and a team that never settles, Khloud is set to become the next billion-dollar snacking brand.

Position Overview Sales Operations leader responsible for sales forecasting, POS planning, and AOP processes in partnership with Demand Planning to ensure alignment and inventory management. Also responsible for helping to develop and maintain sales tools and templates and assisting with retailer onboarding and set up. This role will also support key account planning, presentation materials, standardized pricing execution, demo/field merchandising planning, sales incentives and broker commission calculations, broker contests, off-shelf merchandising, and distribution void tracking with broker action plans.

Key Responsibilities

• Manage POS planning and forecasting, partnering closely with demand planning

• Manage distributor data, including depletions, shipments, pricing, and trade spend tracking

• Partner with Finance / Category Management on promo reconciliations and lift analysis.

• Support annual AOP planning

• Create dashboards and insights for leadership (velocity, ACV, distribution, margin)

• Support key account planning with data, presentation decks / materials, and performance reviews, including commercial 1 pager creation to inform the sales team and broker partners of new innovation and promotions

• Support account teams with sell-in materials, pricing sheets, spec sheets, and new item forms.

• Own sales incentives, broker commission calculations, and payout accuracy

• Manage trade spend documentation, customer contracts, and work with Finance to track deductions.

• Standardize pricing execution

• Support s new vendor/retailer setup processes

• Identify operational gaps and work with Sales team on solutions

• Act as the connective tissue between Sales, Finance, Marketing, and Ops

• Create and manage distribution void tracking and gap analysis + action plan communications to brokers

• Train and on-board new sales team members.

Qualifications

• 6+ years' experience in sales operations, sales analytics, or commercial operations (CPG/consumer foods strongly preferred)

• Direct experience with POS/depletion forecasting, AOP planning, and working with demand planning

• Proven ability managing distributor data (depletions, shipments, pricing, trade spend)

• Experience turning data into actionable insights

• Experience calculating sales incentives, broker commissions, and ensuring payout accuracy

• Detail-oriented, organized, with strong project-management skills and ability to manage competing priorities

• Strong communication and cross-functional leadership skills.