Delta Dental of Arizona - Group Set-Up & Contracting Representative I

Delta Dental of Arizona

Delta Dental of Arizona, the state’s #1 dental and vision insurance company, is seeking a confident, detail-oriented, and accuracy-focused individual to join our Group Set-Up & Contracting Services team.

The Group Set-Up & Contracting Representative I position lays the foundation for successful enrollment, billing and commissions for dental, vision, life and disability groups. Therefore, this position requires a high level of accuracy. Duties include, but are not limited to, building new groups and making changes to current group’s rates, commissions, contacts, and terminations. This position works closely with the enrollment team to track new group enrollments along with various other tasks and can also interact directly with employer groups and brokers. The position requires a detail-oriented person with excellent verbal and written communication skills.

About You

You take strong pride in being dependable, and you steer clear of unnecessary risks. Repetitive tasks don’t faze you—in fact, they give you the chance to refine your approach and get even better.

While you’re naturally detailed oriented, you also excel at building relationships and working well with others. You’re cooperative, supportive, and always willing to help the team. You’re comfortable asking questions to ensure accuracy, and your curiosity drives you to speak up when something seems off.

You’ve quickly established yourself as a confident and steady performer who consistently delivers results.

If this sounds like you, please read on!

Essential Duties & Responsibilities

• Enter group, subgroup and contracts for dental, vision, life, & disability groups
• Perform group updates/changes
• Perform group/subgroup terminations
• Perform group/subgroup reinstatements
• Perform mass member terminations, reinstatements and transfers
• Perform self-quality assurance (QA) to ensure accuracy
• Monitor enrollments for new groups to ensure timely entry
• Maintain communication with internal departments
• Provide accurate and timely responses to groups & brokers
• Support and collaborate with team members as needed

• High school diploma or equivalent required
• 0-1 years administrative experience required
• Proficient in Microsoft Word, Excel, and 10-key
• Ability to solve problems quickly and automate processes
• Detail oriented
• High level of accuracy
• Ability to meet deadlines
• Dental CDT knowledge preferred but not required
• Self-motivated and work independently with minimal supervision

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

The starting pay for this role ranges from $18.41 to $27.36 per hour depending on experience and education.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.