Claims Adjuster (Auto)
Definity is a Canadian company that values employee talent and development, offering a career in loss adjustment. The Claims Adjuster role involves investigating and settling automobile claims while providing excellent service to customers and managing the claims process efficiently.
Responsibilities
- Reporting to the Team Leader, you’ll be responsible for investigating and settling automobile claims
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until resolution
- Fully explain the claim process to all customers in a way they will easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Skills
- AEC or College Diploma is needed
- Experience handling automobile with a good understanding of terminology and auto policies
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly, and courteous in all interactions, whether with customers or co-workers
- You perform well in a busy operation and remain calm under pressure
- Excellent written and verbal communication skills
- Bilingual (French and English)
- High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada
- This role requires successful clearance of background checks (including criminal checks and leadership references)
- Previous customer service is a definite asset
- Individuals who are in the process of obtaining their insurance license will also be considered for this position
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Company Overview