Student Success Coach
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. As a Success Coach, you will manage a caseload of students, guiding them through course planning and personal challenges while building lasting relationships and ensuring accountability.
Responsibilities
- Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
- Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
- Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
- Help students break down big goals into actionable next steps
- Track progress using various dashboards
- Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
- Balance a caseload of 50-75 students, triaging by risk and term
- Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
- Adjust quickly to changing tools, processes, or term-based priorities
Skills
- Bachelor's degree
- Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
- Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
- Proven ability to manage a high volume of outreach and follow-up
- Background in education, psychology, nonprofit, coaching, or advising
- Background in fast-paced or startup environments
Benefits
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
- Flexible Time Away + paid holidays
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Company Overview