Listing Support Processor (Temporary) - California

Redfin is a full-service brokerage aiming to redefine real estate in the consumer's favor. The Listing Support Processor will play a crucial role in supporting property listings and coordinating with vendors to ensure smooth operations throughout the selling process.

Responsibilities

• Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators
• Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses
• Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery
• Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials)
• Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers
• Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks
• Utilize Redfin’s custom design tools to offer continuous and seamless support across different markets

Skills

• A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow
• An interest in, or exposure to, the real estate industry
• Exceptional attention to detail; nothing gets past you
• Excellent organizational skills and strong interpersonal abilities
• Proficient in verbal and written communication, ensuring clarity and conciseness
• Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment
• Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools
• Experienced in using email and phone as primary communication tools
• A calm and composed approach to problem-solving and communication
• Be able to work from home in a distraction-free work environment
• Be resourceful. Always think ahead and solve problems before they become significant issues
• Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously
• High level of accountability and a strong service orientation, prioritizing client and agent success

Benefits

• Medical, dental, and vision benefits
• 401K retirement plan
• Paid time off

Company Overview