Customer Engagement Representative (Bilingual) - Hybrid at arenaflex
Unlock a Rewarding Career in Customer Engagement at arenaflex
Are you passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry? Do you have a flair for languages and a knack for problem-solving? Look no further than arenaflex, a pioneering company revolutionizing recreational purchases with cutting-edge technology and innovative risk strategies. As a Customer Engagement Representative (Bilingual) in our hybrid role, you will be a key player in our Roadrunner Servicing Center in Irving, Texas, working from our Remote office and home. You will be responsible for delivering top-notch customer service and support, driving success in our growing portfolio of Powersports loans, and helping customers achieve their passions.
About arenaflex
arenaflex is a game-changer in the recreational purchasing space, delivering a seamless, end-to-end digital buying experience that connects people with their passions. By combining cutting-edge technology and innovative risk strategies, we make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to empower customers to live their best lives, and we're looking for talented individuals like you to join our team.
Responsibilities
As a Customer Engagement Representative (Bilingual), you will be responsible for:
- Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and support
- Processing phone payments and conducting outbound customer interview calls
- Communicating and resolving customer issues via online chat channels
- Resolving common customer concerns regarding their powersports loan
- Meeting monthly productivity and quality goals
- Complying with all federal and state-specific laws that regulate collections and servicing activities
Requirements
To succeed in this role, you will need:
- A High School Diploma or GED, with some college coursework a plus
- 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio
- Collection experience is a plus
- Working knowledge of Word and Excel
- Ability to master the use of web-based system of record (LoanPro) – Training Provided
- Strong communication skills, both verbally and written, with bilingual English/Spanish fluency a plus
- Excellent "people" skills and a strong customer service attitude, with problem-solving abilities
- Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Equal Employment Opportunity
arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Join our Team!
If you're passionate about delivering exceptional customer experiences and driving success in a dynamic and growing industry, apply now to become a Customer Engagement Representative (Bilingual) at arenaflex. We can't wait to welcome you to our team! [Apply Now](https://frontliner.clarios.com/job/apply-now-customer-engagement-representative-hybrid-hy0v1.html) [Apply for this job](https://wp.bolthires.com/job/apply-now-customer-engagement-representative-hybrid/) Apply for this job