Experienced Benefit Customer Service Representative – Seasonal Colleague – Non-Bilingual

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Seasonal Benefit Customer Service Representative, you'll play a vital role in helping our clients' plan participants navigate the complexities of health care and pension plans. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the benefits industry. Our team of experts is committed to helping clients achieve their goals through tailored services, cutting-edge technology, and a customer-centric approach. As a Seasonal Benefit Customer Service Representative, you'll join a talented team of professionals who share your passion for delivering exceptional service and driving results.

Job Summary

As a Seasonal Benefit Customer Service Representative, you'll be responsible for providing exceptional service to our clients' plan participants, helping them navigate the enrollment and update process for health care and pension plans. You'll work closely with our clients to understand their needs, provide personalized support, and resolve any issues that may arise. This is a seasonal role with opportunities for high performers to assist on other clients and full-time opportunities.

Key Responsibilities

* Help clients' plan participants plan and enroll in health care and pension plans

• Provide exceptional service to each contact, ensuring a high level of satisfaction and loyalty
• Work primarily on the phone, with opportunities to assist via chat and message center
• Train and onboard remotely, meeting eligibility requirements
• Start at $18.00/hr during training, increasing to $18.75/hr after onboarding
• Work 40 hours a week, with opportunities for overtime during the busy season
• Hours may fluctuate between 32 to 40 depending on client need

Requirements

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• The following are a plus:

+ Associate or Bachelor’s degree nice to have + Working knowledge of health and welfare and/or defined benefit pension plans + Experience working in a call center environment + Ability to read, write and speak Spanish

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• High level attention to detail and organizational skills
• Ability to work autonomously and as part of a team
• Strong technical skills, including Microsoft Office and ability to juggle multiple open computer windows
• Ability to type 30 words a minute

Career Growth Opportunities and Learning Benefits

As a Seasonal Benefit Customer Service Representative, you'll have opportunities to develop your skills and advance your career. arenaflex offers a range of training programs, including on-line training and coaching, to help you succeed in your role. You'll also have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service and driving results.

Work Environment and Company Culture

arenaflex is a virtual company, and as a Seasonal Benefit Customer Service Representative, you'll work from home. You'll be part of a self-paced, self-motivated team environment, with opportunities to interact with Managers/Supervisors via chat. We're committed to creating a positive and inclusive work environment that supports your well-being and success.

Compensation, Perks, and Benefits

* Start at $18.00/hr during training, increasing to $18.75/hr after onboarding

• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Any other benefits required by law

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team of talented professionals at arenaflex. Apply for this job