Experienced Remote Customer Service Representative - Service Industry Scheduling Specialist
Join our dynamic team at arenaflex as a Remote Customer Service Representative - Service Industry Scheduling Specialist and unlock your potential for growth and success! As a key member of our team, you will play a vital role in providing top-notch customer service and scheduling support to our clients in the service industry. With a competitive compensation package and opportunities for professional development, this is an exciting opportunity to take your career to the next level.
About arenaflex
We are a growing team dedicated to making a difference in the lives of people in the trades. At arenaflex, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to deliver exceptional customer experiences, streamline operations, and drive growth for our clients. We believe in fostering a dynamic and supportive team environment that encourages collaboration, innovation, and continuous learning.
About the Role
As a Remote Customer Service Representative - Service Industry Scheduling Specialist, you will be responsible for overseeing daily office operations, coordinating and scheduling technicians, and providing exceptional customer service to our clients. Your key responsibilities will include:
- Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
- Coordinating and scheduling technicians for service calls, installations, and repairs
- Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
- Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
- Organizing documents, invoices, and client records
- Processing customer payments and following up on overdue accounts
- Assisting in the setup and implementation of ServiceTitan or similar dispatching software
- Contributing to additional tasks to support the company's growth
Requirements
* Experience in scheduling or dispatching
- Experience in the service industry (plumbing, HVAC, electrical services) is highly preferred
- ServiceTitan experience (1+ year)
- Proficiency in Google Suite and Slack
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials is a plus
- Must pass background check
Technical Requirements
* Desktop or Laptop with webcam & speakers and a second monitor
- Operation System must be Windows or Mac based
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
- 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
- Supportable internet speeds and router easily accessible from your workspace
Position Details
* Remote, full-time position
- Monday - Friday, 8am - 5pm MST (you do not have to live in this time zone)
- Competitive compensation: $13 per hour
What We Offer
* Opportunities for professional growth and development
- Competitive compensation package
- Dynamic and supportive team environment
- Flexible work arrangements to balance work and personal life
- Access to cutting-edge technology and tools to enhance productivity and efficiency
- Ongoing training and support to ensure success in your role
How to Apply
If you are a motivated and customer-focused individual with a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, and our hiring team will review it. We look forward to hearing from you! Apply To This Job Apply for this job Apply for this job