Part Time Customer Support Specialist - Weekends at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional support to patients and healthcare professionals? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Part Time Customer Support Specialist - Weekends. In this role, you will play a vital part in ensuring the smooth operation of our pharmacy services, providing enrollment support, communicating pharmacy benefit information, and coordinating facility discharges.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our patients and customers. Our team of passionate professionals is committed to delivering exceptional service, quality, and value in everything we do. As a Part Time Customer Support Specialist - Weekends, you will be part of a dynamic team that is shaping the future of healthcare.

Key Responsibilities:

* Provides enrollment support for new PACE enrollees, ensuring a seamless onboarding experience.

• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside, promoting clear understanding and effective collaboration.
• Coordinates facility discharges to assure medication reconciliation is complete and delivery to home is back in place, prioritizing patient safety and satisfaction.
• Provides help desk support to network pharmacies, addressing queries and resolving issues efficiently.
• Educates PACE staff regarding CK and network pharmacy processes for facility participants, fostering a culture of knowledge sharing and best practices.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations, ensuring accuracy and timeliness.
• Coordinates and sets up couriers to ensure timely medication delivery, guaranteeing that patients receive their medications on schedule.
• Makes outgoing calls to ensure the participants have received their delivery, verifying that our services meet their needs.

Requirements:

* High School diploma or equivalent required.

• Minimum of 1 year customer service experience, preferably in a healthcare setting, where you can apply your skills and knowledge to make a meaningful impact.
• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills, successfully conveying and exchanging information in a positive manner.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software, ensuring seamless integration and efficient workflow.
• Strong patient-centered focus, with a commitment to delivering exceptional service and support.
• Excellent communication skills, especially via phone, where you can build rapport and trust with our customers.
• Excellent interpersonal and relationship-building skills, where you can foster strong partnerships with our network pharmacies and PACE staff.
• Understanding of clinical terms and impacts, allowing you to provide informed support and guidance.
• Ability to multi-task and handle multiple priorities without sacrificing quality, ensuring that our services meet the highest standards.
• Detail-oriented and organized, with a focus on accuracy and efficiency.
• Reliable and efficient, with a commitment to delivering results in a timely manner.

Benefits:

* Medical, dental, and vision insurance, ensuring your physical and mental well-being.

• Flexible spending, allowing you to manage your finances with ease.
• Company-paid life insurance and short-term disability, providing peace of mind and financial security.
• Voluntary benefits, offering additional protection and support.
• 401(k) plan, helping you build a secure financial future.
• Paid Time Off, allowing you to recharge and refresh.
• Paid holidays, celebrating our shared values and traditions.

Why Join arenaflex?

* Opportunity to work with a leading provider of innovative healthcare solutions.

• Collaborative and dynamic work environment, where you can grow and develop your skills.
• Competitive compensation and benefits package, recognizing your value and contributions.
• Flexible scheduling, allowing you to balance your work and personal life.
• Professional development opportunities, where you can enhance your knowledge and expertise.
• Recognition and rewards for outstanding performance and achievements.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for the Part Time Customer Support Specialist - Weekends role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job