Experienced Seasonal Benefit Customer Service Representative – Virtual Hiring Event

Join arenaflex, a leading global advisory, broking, and solutions company, for a virtual job fair on Thursday, August 14th, and discover a rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans.

About arenaflex

arenaflex is a pioneering company that has been helping clients around the world turn risk into a path for growth since 1828. With a global presence in over 140 countries and a team of 40,000 employees, we design and deliver innovative solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

Job Description

As a Seasonal Benefit Customer Service Representative, you will have the opportunity to work in a virtual environment, providing exceptional customer service to our clients' plan participants. You will be responsible for helping participants navigate the enrollment process and making updates to their health care and/or pension plans. We offer a competitive hourly rate, a comprehensive benefits package, and opportunities for career growth and development.

Key Responsibilities

• Build rapport and respond to plan participants in a compassionate manner, identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.

• Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in a professional manner.
• Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner.
• Regularly participate in team meetings and training.
• Spend the majority of your time assisting customers.
• Perform other duties as assigned.

Qualifications

The Requirements

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way.

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence.
• High level attention to detail, multi-tasking, and ability to organize work.
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
• Ability to work autonomously in a self-paced, self-motivated team environment.
• Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat.
• Ability to understand and follow oral and written instructions.
• Ability to type 30 words a minute.
• Experience working in a customer service-related field.
• High School degree required.

The Following are a Plus

• Associate or Bachelor’s degree nice to have.

• Working knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.
• Ability to read, write, and speak Spanish.

Additional Information

The Company

At arenaflex, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.

Working Shoulder to Shoulder with You

We uncover opportunities for sustainable success—and provide perspective that moves you.

Learn More at arenaflexco.com

The Business

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits; helping them be happier, healthier, and more secure. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers We will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County Applicants

Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), arenaflex business operations, and the Company's reputation.

EOE, including disability/vets

Job Type:

Seasonal

Pay:

$18.00 - $18.75 per hour

Expected Hours:

40 per week

Benefits:

• Work from home

Work Location:

Remote

Apply Now

Join us for a virtual job fair on Thursday, August 14th, and discover a rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. Apply now and take the first step towards a fulfilling career with arenaflex. Apply for this job