Experienced Customer Service Representative – Provider Advocacy and Support – Remote Opportunity in Houston, TX

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in advocating for providers, resolving issues, and promoting self-service digital tools. If you're passionate about delivering top-notch service, navigating complex systems, and collaborating with internal partners, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional care. With a strong commitment to customer satisfaction, we're constantly seeking talented individuals who share our passion for excellence.

Responsibilities

As an Experienced Customer Service Representative – Provider Advocacy and Support, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution

Requirements

To be successful in this role, you'll need:

• A High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%
• Ability to work any full-time (40 hours/week) shift between the hours of 10:30 AM - 7:05 PM CST from Monday - Friday; occasional overtime, weekends, and/or holidays may be required

Nice-to-haves

* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• Prior healthcare experience and knowledge of healthcare terminology

Benefits

As a valued member of our team, you'll enjoy:

• 10 weeks of paid training to ensure your success in this role
• Flexible telecommuting options for those within a 60-mile radius of Houston, TX

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a customer service representative, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and knowledge in a dynamic and ever-changing industry
• Enjoy flexible scheduling and telecommuting options to balance your work and personal life
• Participate in ongoing training and development programs to enhance your career prospects
• Contribute to a company that's dedicated to making a positive impact in the healthcare industry

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job