Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ

Are you a passionate and driven individual looking to take your career to the next level? Do you have a knack for connecting with customers and providing exceptional service? Look no further than arenaflex, a leading provider of customer experience solutions. We're seeking an Experienced Bilingual Customer Service and Sales Representative to join our team, working remotely in Tempe, AZ. As a member of our team, you'll have the opportunity to grow your career and become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex will provide you with the training, support, and resources you need to succeed, including a comprehensive licensing course and all state licensing exam fees covered by the company.

About arenaflex

arenaflex is a global company that's passionate about making customers happy. We've been helping companies build engaged, pleased, and profitable customer experiences for over 40 years, powered by our combination of humanity and technology. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

What You'll Be Doing

As a Bilingual Customer Service and Sales Representative, you'll be the face of arenaflex, providing exceptional service to our customers and helping them understand their coverages and select the right products and services to meet their needs. You'll work closely with customers to resolve their issues, provide follow-up, and identify additional needs they may have. Your strong communication skills, empathy, and active listening will shine through as you help customers feel valued and supported.

Key Responsibilities:

* Assist individuals in understanding their coverages and selecting the right products and services to meet their personal needs

• Provide full lifecycle customer service and sales, including inbound and outbound calls
• Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Work closely with customers to resolve their issues and provide follow-up

What You Bring to the Role

* Bilingual in English and Spanish

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience, preferably B2B sales
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course, and you'll be paid for your time to boot
• All state licensing exam fees covered by the company and yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives

Visit [arenaflex website](https://www.arenaflex.com/en/us-employee-benefits) for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

You'll Report to:

* Team Lead

You'll Contribute to:

* The success of the customer experience and the overall success of the team

About arenaflex

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division

* Tempe, AZ

• United States

Job Requisition

* 045VH

Work From Home

* Yes

Apply Now

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