Experienced Scheduler/Customer Service Representative – Cardiology Department – Hybrid Work Opportunity at arenaflex

Are you passionate about delivering exceptional customer service and navigating complex medical scheduling processes? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join arenaflex's Clinical Access Centralized Scheduling Department as a Scheduler/Customer Service Representative I in Cardiology. This hybrid role offers the perfect blend of in-person and remote work, allowing you to balance your work-life needs while making a meaningful impact in the healthcare industry.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer experiences. Our commitment to innovation, compassion, and teamwork has earned us a reputation as a trusted partner in the medical community. As a Scheduler/Customer Service Representative I in Cardiology, you will be part of a dynamic team that prioritizes patient satisfaction, efficient scheduling, and seamless communication.

Responsibilities

As a Scheduler/Customer Service Representative I in Cardiology, your primary responsibilities will include:

• Handling incoming calls to address eligibility, claim, and payment issues with empathy and professionalism
• Performing patient scheduling and referral work with accuracy and attention to detail
• Providing quality service and customer satisfaction through effective communication and education
• Researching and resolving telephone inquiries related to customer service with a focus on resolution and satisfaction
• Scheduling a high volume of procedures for patients in a computerized scheduling system, ensuring timely and efficient processing
• Accurately obtaining required information in the scheduling process, maintaining confidentiality and adhering to HIPAA guidelines
• Participating in the order entry process, communicating with patients and healthcare providers, and maintaining medical records with precision and care

Requirements

To succeed in this role, you will need:

• A High School Diploma or equivalent
• Two years of customer service experience, preferably in a hospital or physician's office setting, specifically in Cardiology
• Experience scheduling patient appointments and handling high-volume call centers
• Familiarity with Epic EMR systems and data entry skills
• Strong communication, problem-solving, and interpersonal skills

Nice-to-Haves

While not required, the following skills and experiences are highly desirable:

• Experience working in a Cardiology department or related field
• Proficiency in multiple software systems, including scheduling and EMR platforms
• Bilingual or multilingual skills
• Experience with patient engagement and education initiatives

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Tuition reimbursement
• 401(k), 403(b), and 401(a) retirement plans
• Performance Plus Bonus
• Career Advancement Opportunities

Career Growth and Learning Benefits

At arenaflex, we invest in our employees' growth and development. As a Scheduler/Customer Service Representative I in Cardiology, you will have access to:

• Ongoing training and education programs to enhance your skills and knowledge
• Mentorship opportunities with experienced colleagues
• Career advancement opportunities within the Clinical Access Centralized Scheduling Department and beyond
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive of our employees' diverse backgrounds and perspectives. Our hybrid work model allows you to balance your work-life needs while staying connected with your team and contributing to our mission. As a Scheduler/Customer Service Representative I in Cardiology, you will be part of a dynamic team that prioritizes patient satisfaction, efficient scheduling, and seamless communication.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join the arenaflex team as a Scheduler/Customer Service Representative I in Cardiology. Apply for this job