Experienced Retirement Customer Service Representative 3 – RASC
At arenaflex, we're dedicated to providing exceptional support to our employees as they transition into retirement. As a key member of our team, the Retirement Customer Service Representative 3 (CSR3) plays a vital role in delivering timely, accurate, and personalized service to our clients, members, and internal partners. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading organization in the retirement administration industry, committed to providing innovative solutions and exceptional service to our clients. Our team is comprised of dedicated professionals who share a passion for delivering outstanding results and making a positive impact on our community. As a Retirement Customer Service Representative 3, you'll be part of a dynamic team that's shaping the future of retirement administration.
Responsibilities
As a Retirement Customer Service Representative 3, you'll be responsible for:
- Providing exceptional customer service to clients, members, and internal partners through timely, accurate, and well-written responses to incoming written correspondence, secure messages, and emails.
- Ensuring that departmental goals and performance targets are consistently met while maintaining compliance to departmental standards of excellence.
- Supporting manager/supervisor in analyzing and evaluating data, recommending and implementing solutions to complex issues and problems.
- Adhering to, effectively applying, and remaining current on informational updates, UC and RASC policy and procedures, ensuring consistent application within the UCRP Plan Design.
- Participating in and may conduct quality assurance evaluations and surveys to gauge customer satisfaction and quality service delivery.
- Researching and resolving complex member-related system issues and may test, recommend, and implement system enhancement or continuous improvement projects.
Requirements
To be successful in this role, you'll need:
- Minimum 2 years of demonstrated ability to provide quality customer service, written, over the phone, or in person.
- Demonstrated knowledge of customer service best practices.
- Ability to learn, retain, apply and articulate policy, procedure, and plan information accurately and timely.
- Demonstrated ability to handle and diffuse escalated situations in a professional manner.
Nice-to-haves
While not required, the following skills and experience would be beneficial:
- Minimum 2 years working knowledge of pertinent federal and state regulations in the administration of employee, health and welfare, or retirement benefits.
- Ability to work with a team or individually and make recommendations for continuous improvements.
- Minimum 1 year demonstrated ability to handle multiple assignments, projects, and tasks in a timely manner to meet service level objectives.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Comprehensive health insurance
- Retirement plans
- Paid time off
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional results and making a positive impact on our community. We believe in fostering a culture of continuous learning, innovation, and collaboration.
Career Growth Opportunities and Learning Benefits
As a Retirement Customer Service Representative 3, you'll have opportunities to:
- Develop your skills and knowledge in customer service, policy, and procedure.
- Participate in training and development programs to enhance your performance and career growth.
- Collaborate with a dynamic team to drive innovation and excellence in retirement administration.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.
Contact Information
For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job