Experienced Customer Service Delivery Advocate – Represent arenaflex in the Automotive Industry

At arenaflex, we're revolutionizing the way people buy cars. As a Customer Service Delivery Advocate, you'll be at the forefront of this movement, delivering exceptional customer experiences and representing our dynamic brand in exciting ways. If you're passionate about providing top-notch service, have a knack for building relationships, and are eager to join a fast-paced and innovative team, we want to hear from you!

About arenaflex

arenaflex is a game-changing used automotive retailer that's breaking the mold in the industry. With a commitment to transparency, honesty, and customer satisfaction, we're not your typical car dealership. Our team is made up of passionate individuals who share a common goal: to make car buying a hassle-free and enjoyable experience. As a Customer Service Delivery Advocate, you'll be an integral part of this mission, working closely with customers, colleagues, and the community to deliver unforgettable experiences.

Job Summary

We're seeking enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to join our team as Customer Service Delivery Advocates. As a key member of our Market Operations team, you'll be responsible for delivering vehicles to customers' doors, providing exceptional customer service, and representing our brand in a dynamic and engaging way. If you're ready to take your career to the next level and be part of a company that's changing the face of the automotive industry, apply today!

Responsibilities

As a Customer Service Delivery Advocate, your key responsibilities will include:

• Delivering vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler, and you'll receive ample training)
• Frequently loading/unloading vehicles onto the hauler (this part does require getting physical!) and regularly inspecting the car-hauler to ensure the vehicle maintains safe driving conditions
• Completing customer paperwork and including thorough notes in our customer tracking system
• Consistently driving safe and maintaining a clean driving record in accordance with arenaflex's CMV Driver Qualification policy
• Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first 90 days of employment (process sponsored by arenaflex). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements
• Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by arenaflex)
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by arenaflex)

General Qualifications and Requirements

To be successful in this role, you'll need to possess the following qualifications and requirements:

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak, and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

What We Offer

As a Customer Service Delivery Advocate at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive base compensation of $17/hour
• Quarterly merit increases based on your performance within your first year
• Opportunity to increase hourly compensation by $0.50 every 3 months based on performance
• Comprehensive benefits package, including medical, dental, vision, and matching 401k
• Cool perks programs, including student loan payments, discounts on vehicles, benefits for your pet(s), and much more!

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate, energetic, and dedicated to delivering exceptional customer experiences. As a Customer Service Delivery Advocate, you'll be part of a dynamic and agile team that's always looking for ways to improve and innovate.

How to Apply

If you're ready to join a company that's changing the face of the automotive industry, apply today! We're an equal employment opportunity employer, and all applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. To apply, please visit our website and submit your application. We can't wait to hear from you! Apply to this job Apply for this job