Experienced Customer Success Coordinator & Temporary Support Specialist – Medicare Industry

At arenaflex, we're dedicated to revolutionizing the way healthcare services are delivered to Medicare beneficiaries. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused Customer Success Coordinator & Temporary Support Specialist to join our team. This temporary role will play a vital part in supporting our Customer Success team, ensuring seamless interactions with customers, and driving business growth.

About arenaflex

arenaflex is a pioneering company in the Medicare industry, with a rich history of building trusted relationships with carriers, brokers, and beneficiaries. Our cutting-edge platform for Medicare shopping and enrollment has been shaped by two decades of expertise and a commitment to delivering exceptional customer experiences. We're passionate about empowering every Medicare beneficiary to find their best-fit plan through a personalized and positive experience.

Job Summary

As a Customer Success Coordinator & Temporary Support Specialist, you'll be responsible for providing top-notch support to our customers, internal teams, and stakeholders. You'll be the face of arenaflex, ensuring that every interaction is professional, responsive, and solution-focused. This temporary role will involve a wide range of tasks, from coordinating projects and managing customer requests to providing administrative support and contributing to process improvements.

Key Responsibilities

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Services Coordinator (45%):

+ Provide administrative and technical support to customer success and operations management functions. + Assist customer success managers and operations personnel in coordinating and completing projects. + Offer scheduling, communication, and presentation preparation support to ensure seamless project execution. + Communicate issues, problems, or additional information to customer success managers and recommend solutions. + Monitor and evaluate project activity, reporting progress to project managers and leadership.

Customer Service (45%):

+ Provide customer service via phone, email, or instant messaging, assisting with outbound communications as instructed. + Handle customer inquiries and resolve support issues, coordinating with customers as needed. + Assist with data file collection, validation, and issue resolution. + Perform other customer service duties as requested.

Administration (10%):

+ Perform administrative duties as assigned, including data entry, reporting, and document management.

What We're Looking For

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Essential Qualifications:

+ 3-5 years of relevant experience or an equivalent combination of experience and education. + 3+ years of experience working directly with customers in a client service capacity. + 3+ years of experience using software reporting tools. + A BS/BA Degree.

Preferred Qualifications:

+ Medicare industry knowledge. + Experience with SaaS implementation. + Prioritization savvy – ability to determine appropriate priorities, respond to urgent requests, and escalate as necessary. + Ability to multi-task and work in a fast-paced environment.

Skills and Competencies:

+ Excellent verbal and written communication skills. + Strong listening and problem-solving skills. + Ability to proactively address issues and coordinate solutions. + General technical knowledge needed to support customers. + Ability to recognize areas of improvement and propose solutions to the team. + Collaborative team player. + Quick learner. + Proficiency in Microsoft Office products, including Word, Excel, Visio, and MS Project.

What Will Make You Stand Out

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Medicare industry knowledge

and experience working with Medicare beneficiaries.

Ability to multi-task and work in a fast-paced environment

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Prioritization savvy

– ability to determine appropriate priorities, respond to urgent requests, and escalate as necessary.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Coordinator & Temporary Support Specialist, you'll have the opportunity to:

• Develop your customer service and project management skills.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Contribute to process improvements and help shape the future of arenaflex.
• Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, creativity, and innovation. We're committed to providing a supportive and collaborative environment that encourages our employees to grow, learn, and thrive. As a Customer Success Coordinator & Temporary Support Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment that values diversity and creativity.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• A range of perks and rewards, including flexible work arrangements, employee recognition programs, and professional development opportunities.

How to Apply

If you're a motivated and customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your skills, experience, and qualifications. We can't wait to hear from you! Apply to this job Apply for this job