Experienced Customer Care Implementation Manager – Global Human Capital Management Solutions

At arenaflex, we're on a mission to revolutionize the way organizations manage their human capital. With a team of over 8,000 experts and 30 years of expertise, we've built a reputation for delivering world-class payroll, human capital management, and financial management solutions to businesses across the globe. Our technology-enabled, people-powered approach has enabled us to support over 1,400 customers in 33 countries, helping them drive their vision forward. As a Customer Care Implementation Manager at arenaflex, you'll play a critical role in ensuring the seamless delivery of our solutions to our clients. You'll be responsible for leading the implementation of our Customer Care (CC) solutions, working closely with clients, internal teams, and external partners to drive operational and client success. If you're passionate about delivering exceptional customer experiences and have a proven track record in project management, we want to hear from you.

Key Responsibilities:

* Lead CC Requirements meetings with clients, ensuring resolution of open issues and client signoff by established deadlines

• Consult with clients and integrated teams to develop client scope of services and CC domain best practices
• Articulate, disseminate, and continuously improve domain knowledge, products, and services technology functionality/techniques
• Serve as CC Best Practices SME and provide CC domain expertise to clients, third parties, shared services, and integrated client leadership teams
• Drive key business initiatives to promote operational and client success within the business
• Partner with external and/or internal business partners to achieve tactical milestones and implement CC infrastructure for projects
• Lead cross-functional CC status meetings with key internal business partners and work package owners
• Integrate implementation and ongoing team members to promote accurate and informed decisions for operational delivery based on overall progress during the implementation
• Coordinate and finalize tasks on CC critical path
• Understand and educate on impacts to the customer experience while delivering projects on time, with quality, and on budget

Essential Qualifications:

* Bachelor's degree or equivalent work experience

• CC domain experience
• Ability to oversee concurrent or high-complexity projects
• Strong client consulting skills
• Strong Project Management background and experience
• Demonstrate subject matter expertise in multiple service domains, in addition to CC domain
• Demonstrate expertise with CC delivery model and domain best practices
• Understand basic regulatory and legislative laws
• Proven problem-solving and decision-making skills
• Highly self-motivated and directed with the ability to exercise independent judgment and act
• Excellent listening, interpersonal, written, and oral communication skills
• Ability to manage multiple projects, priorities, and deliverables at the same time without compromising quality
• Knowledge of PMI methodology
• Strong knowledge of Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Preferred Qualifications:

* Master's degree or advanced certification in a related field

• Experience working in a global organization with diverse client base
• Proven track record of delivering high-quality results in a fast-paced environment
• Experience with CC delivery model and domain best practices
• Knowledge of industry trends and emerging technologies

Work Environment and Culture:

At arenaflex, we're committed to creating a culture that enables every employee to thrive. We believe in fostering an environment where everyone feels valued, respected, and supported. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact on our clients' businesses.

Benefits and Compensation:

We offer a competitive total rewards package, including a comprehensive benefits program, continuing education and training opportunities, and a range of perks and incentives. Our salary pay range is $100,170.00 - $186,030.00, and bonus and/or incentive eligibility are determined by role and level.

Diversity and Inclusion:

arenaflex is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

Authorization to Work:

Applicants for employment in the country in which they are applying must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with arenaflex.

Equal Employment Opportunity:

arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a proven track record in project management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job