Experienced Norwegian-speaking Customer Experience Specialist (Student role) – Join arenaflex's Dynamic Team
At arenaflex, we're not just building software – we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Our team is passionate about creating a perfect balance between work and personal life, and we're looking for like-minded individuals to join our part-time team as a Customer Experience Specialist.
About arenaflex
arenaflex is a leading provider of innovative scheduling solutions, helping businesses and teams around the world achieve the perfect work/life balance. Founded in 2004, we're headquartered in Copenhagen, Denmark, and have a global presence with hundreds of thousands of users across the world. Our team is dedicated to using technology to make shift work more human, and we're committed to creating a workplace culture that values diversity, inclusion, and innovation.
Join our Part-time Team
As a Customer Experience Specialist, you'll be the primary point of contact for our customers, addressing their questions and providing support on the arenaflex platform. You'll be part of a dynamic team of part-time and full-time colleagues, committed to delivering exceptional customer service. This is an excellent opportunity for students to gain hands-on experience while studying, and we're looking for a dedicated and enthusiastic individual to join our team.
How you'll make an impact
As a Customer Experience Specialist, you'll have the opportunity to make a real impact on our customers' experience. Here are some of the key responsibilities you'll be involved in:
- Customer Communication: Engage with customers via telephone, online chat, and email to provide support and resolve issues.
- Platform Assistance: Assist customers with using arenaflex, offering best practices for scheduling and administration.
- Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.
- Team Collaboration: Serve as a link between customers and our product/engineering team to ensure seamless communication and resolution.
- Finding Solutions: Proactively identify and implement the best solutions for our customers and team.
What you'll bring with you
To succeed in this role, you'll need to bring the following skills and qualities:
- Multilingual Skills: Fluency in English and Norwegian (additional languages are a plus).
- Comfortable working with technology: You'll be comfortable using technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.
Additional Information
At arenaflex, we believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture. We're committed to creating an equitable experience for all our candidates throughout the process. We're an equal opportunity employer, and we strive to create a workplace culture that values and respects all individuals. Our offices are not just workplaces – they're welcoming and inclusive spaces where everyone has the freedom and support to show their true self at work. We're passionate about creating a workplace culture that values diversity, inclusion, and innovation, and we're looking for like-minded individuals to join our team.
Why join arenaflex?
* Dynamic and innovative work environment: Join a team that's passionate about creating a perfect balance between work and personal life.
- Opportunities for growth and development: Develop your customer service and technical skills within an innovative, international company.
- Flexible work arrangements: Accommodate your exam schedules and work at least 16 hours a week, including day, evening, and weekend shifts.
- Competitive compensation and benefits: Enjoy a competitive compensation package and benefits that support your well-being and career growth.
- Diverse and inclusive workplace culture: Join a team that values diversity, inclusion, and innovation, and create a workplace culture that respects and values all individuals.
How to apply
If you're a motivated and enthusiastic individual who's passionate about creating a perfect balance between work and personal life, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. Apply to this Job Apply for this job