Experienced Customer Support Administrator – Retail Security Solutions
At arenaflex, we're revolutionizing loss prevention by harnessing the power of visual AI and manual reviewers to detect theft in over 15,000 markets across the United States. As a leading provider of retail security solutions, we're committed to helping retailers of all sizes protect their businesses and customers. We're now seeking a highly skilled and empathetic Customer Support Administrator to join our Operations team and help us deliver exceptional customer experiences.
About arenaflex
arenaflex is a fully remote team of skilled investigators and security experts dedicated to reshaping retail security. Our mission is to provide cutting-edge solutions that empower retailers to prevent theft, protect their assets, and build trust with their customers. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in retail security.
About the Role
As a Customer Support Administrator at arenaflex, you'll play a critical role in ensuring our customers are successful in installing their cameras, utilizing our solutions, and expanding their business with us. You'll be responsible for providing exceptional customer support, resolving issues, and ensuring customer happiness. This is a full-time contract-to-hire position, offering a unique opportunity to join a dynamic team and contribute to the growth and success of arenaflex.
Responsibilities
As a Customer Support Administrator, your key responsibilities will include:
- Sharing information on new products and services with customers to help them get the most out of our solutions
- Making warm calls to existing customers to check in and ensure they're not experiencing any issues
- Sending follow-up calls and emails to ensure customers are having no issues with their cameras and are on track to complete installations
- Identifying and resolving issues that customers and processes have as soon as they're discovered
- Taking inbound customer support calls and assisting with camera installation and escalated issues to ensure customer happiness
Requirements
To succeed in this role, you'll need:
- Excellent verbal English skills to communicate effectively with customers
- Excellent written English skills to draft clear and concise emails and reports
- At least 1 year of customer-facing experience, with a strong focus on customer support and problem-solving
- Strong communication and interpersonal skills to build rapport with customers and colleagues
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Full-time status (40 hours per week) and ability to work during US Eastern time zone
Why Join Us?
As a Customer Support Administrator at arenaflex, you'll enjoy:
- A starting hourly rate of $5.00 - $6.00 USD (depending on experience)
- Opportunities for career growth and professional development in a dynamic and innovative industry
- A collaborative and supportive work environment with a team of skilled investigators and security experts
- The chance to make a real impact on the retail security industry and help protect businesses and customers
How to Apply
If you're a motivated and customer-focused individual with a passion for retail security, we encourage you to apply for this exciting opportunity. Please submit your application through our careers portal: https://jobs.ashbyhq.com/arenaflex/f98cac21-d886-4dd4-aa77-ca052325438f Join our team at arenaflex and help us revolutionize retail security! Apply for this job