[Remote] Payments Operations Associate (Remote — South America / Canada)

Note: The job is a remote job and is open to candidates in USA. Revley is the operating system for high-scale subscription commerce, routing transactions for enterprise brands. The role involves executing daily payment operations, ensuring merchant applications are submitted and documents collected, while following established procedures.

Responsibilities

• Submit MID applications to processors (NMI, Kurv, PayArc, Nuvei, Airwallex, Stripe, others)
• Collect merchant KYC documents (LLC docs, ID, bank statements, processing statements, EIN)
• Follow up with processor underwriting teams every 3–5 business days
• Respond to RFIs within 24–48 hours
• Set up gateway connections
• Pull API credentials, store in 1Password, notify engineering
• Set up chargeback prevention tool enrollments per instructions
• Configure Shopify checkout settings per engineering instructions
• Update the CRM daily — every merchant, every processor, every status, every blocker
• Communicate with merchants and processor reps on Slack and email
• Maintain credential hygiene — every key goes in 1Password, nowhere else
• Follow per-processor checklists — Stripe is 1–3 days, Airwallex is 2–4 weeks, NMI is 1–5 days
• Flag issues proactively — application rejected? Processor going dark? You don't wait. You escalate

Skills

• Obsessively organized — one missing document delays an application by weeks
• Strong English (written and spoken) — daily communication with merchants, processors, and leadership
• Proactive follow-up instinct — if something's pending 5 days, you're already chasing it
• Comfortable with tools — CRM, Slack, 1Password, Google Drive. You pick up new tools fast
• Detail-oriented with sensitive data — API keys and payment credentials daily
• Available 9AM–6PM EST — South America or Canada timezone required

Benefits

• Ground-floor role at a fast-growing commerce platform
• Opportunity to grow into a senior payments ops role
• Comprehensive training
• Knowledge base + playbooks for every processor
• Work directly with the founding team

Company Overview