CRM Analyst (Remote)

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®.  Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: “We champion and empower workers who make our world work better”

Major benefits include medical, vision and dental, Life and Disability coverage.

Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as a CRM Analyst: The CRM Analyst role is responsible for the WWOF Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.

How You Will Make a Difference:

• Serve as a senior-level system administrator for the Salesforce Lightning environment managing fields/objects, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
• Lead continuous analysis of Salesforce.com platform features, releases, upgrades, and best practices that align with organizational vision and strategy and that achieve the greatest business impact.
• Maintain proper documentation of processes, policies, and configurations (including functional and technical designs) made to the system in accordance with ISO requirements and in preparation for releases and upgrades.
• Interpret communications between technical process, business stakeholders, and users.
• Develop and execute comprehensive Salesforce CRM training for sales teams and end users, including creating materials, leading sessions, and supporting ongoing adoption and best practices.
• Build and maintain reports/dashboards that monitor sales activity, revenue, and opportunity pipeline.
• Create materials (trainings, resources, videos, etc.), supporting user adoption and best practices to socialize key learnings for broader enablement.
• Work with WWOF’s SFDF team and stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Qualify and evaluate vendors and applications to present business use cases for system improvement and implementation.
• Engage with brand managers, merchandisers, marketing, and other departments to define and document development requirements and identify modifications to impact business processes. ​

Skills for Success:

• Bachelor’s degree and 3-5 years of experience; or relevant experience

• Current Salesforce Certified and Certified Advance Administrator Certifications required

• Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst preferred

• Experience in sales with an understanding of different sales methodologies, sales cycles, and customer journeys in a multi-branded organization.

• Hands on experience & functional understanding of core Salesforce features including, custom objects, page layouts, profiles, permissions, approval processes, and automation plus and understanding of the relationship between core platform and other Salesforce clouds.

• Proven experience training sales teams and users on Salesforce, including developing training materials, delivering in-person and virtual sessions, and driving user adoption and best practices.

• Strong presentation, communication (written and verbal), and interpersonal skills

• A team player with a positive and flexible attitude

• Problem solving skills to support business outcomes

• High energy level. Self- starter; willing to take initiative.

• Passionate about technology and solving web-focused problems.