ServiceNow Practitioner Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

The candidate must be a US citizen, naturalized citizen, green card holder or permanent resident

Must be eligible for background clearance.

About the Opportunity

We are seeking a highly skilled ServiceNow Practitioner to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Library (ITIL) practices. The ideal candidate will have extensive experience designing, implementing, and optimizing ServiceNow solutions to improve IT service delivery and operations.

Note: This position is contingent upon successful completion of a background clearance.

What you'll get to do

• Design, configure, and maintain ServiceNow ITOM and ITSM modules.
• Implement and enhance ITIL-based workflows.
• Develop automation and integrations using Flow Designer, Business Rules, UI Policies, and APIs.
• Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping.
• Collaborate with stakeholders to translate business requirements.
• Ensure platform stability and security.
• Troubleshoot ServiceNow platform and integrations.
• Provide documentation and training.

Skills and experience we value

• 3+ years of ServiceNow experience (ITOM/ITSM).
• Strong understanding of ITIL best practices.
• Hands-on experience with CMDB, Discovery, Event Management, Service Mapping.
• Expertise in ServiceNow scripting (JavaScript, Glide APIs).
• Experience with REST/SOAP APIs and MID Server.
• Ability to work independently and cross-functionally.

What would make you really stand out

• ServiceNow CSA (Required)
• CIS-ITSM (Preferred)
• CIS-ITOM (Highly Preferred)
• CAD Certification (Preferred)
• ITIL Certification
• Experience in regulated industries
• Familiarity with cloud platforms (AWS, Azure, GCP)

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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