Remote Health Insurance Sales and Enrollment Agent

Who We Are

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. 

At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. 

What you will be doing

• Handle inbound and/or outbound calls with consumers seeking individual health insurance (Under‑65).
• Display compassion when assisting individuals.
• Build customer relationships, earning their loyalty and trust.
• Provide objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies
• Demonstrating sales skills
• Self-motivated, able to work independently, and adhere to an assigned schedule with minimal assistance.
• Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude.
• Accurately complete applications and enrollments in compliance with CMS, state, and company guidelines.
• Meet or exceed daily and monthly sales, quality, and productivity goals.
• Maintain thorough and accurate documentation in CRM and enrollment systems.
• Adhere to all compliance, scripting, verification, and call quality standards
• Maintain professionalism, empathy, and customer-first communication at all times.
• Conduct needs-based consultations to recommend appropriate health and ancillary insurance products.

Work at Home Requirement

• We will provide a Company Computer for use while supporting this project
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
• Wired provider- No mobile broadband connections allowed
• Upload speed of 25 Mbps; Download sped of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.

What you’ll bring

• Active Health or Health & Life Insurance License in the state you reside
• Must have at least one year of previous sales experience, preferred in insurance sales but not required
• Secure compliant enrollment into appropriate medical plan
• Proven oral & written communication skills
• Comfort with desktop computer system
• Must be able to type at least 25wpm/90% accuracy
• At least 18 years of age or older
• High School Diploma or GED

What We Offer

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: 

• Medical, Dental & Vision Coverage with multiple plan options  

• Telemedicine & Mental Health Support for convenient care  

• Paid Time Off (PTO) that grows with your tenure  

• 401(k) with Company Match to help you plan for the future  

• Employee Assistance Program (EAP) with free counseling and wellness resources  

• Life & Disability Insurance for added peace of mind  

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members  

• Voluntary Benefits including accident, critical illness, hospital coverage, and more  

• Additional Perks like legal assistance, identity protection, and pet insurance 

EEO Statement

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.