Experienced Data Analyst - Customer Data Management at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses work by providing cutting-edge digital work platforms that simplify and streamline work experiences. As a leading provider of digital work solutions, we're committed to delivering exceptional value to our customers and employees alike. We're now seeking an experienced Data Analyst - Customer Data Management to join our team and help us drive business growth and success.

Role Description

As a Data Analyst - Customer Data Management at arenaflex, you'll play a critical role in ensuring the accuracy, consistency, and compliance of customer, partner, and account master data across our systems. Your primary responsibility will be to manage and resolve day-to-day data-related cases in Salesforce (SFDC), working closely with business stakeholders to understand data improvement and focus areas of business for Information Management.

Key Responsibilities

* Manage and resolve data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.

• Maintain the integrity of customer, partner, and account master data across systems.
• Engage with business stakeholders to understand data improvement and focus areas of business for Information Management.
• Document data management processes and procedures.
• Gather and analyze business requirements and critical data elements.
• Deliver recommendations for business process improvements and implement them.
• Work with cross-functional stakeholders for issue resolution.
• Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com.
• Exhibit accountability, ownership, and decision-making capabilities.
• Hands-on experience in mastering customer data for the organization.
• Prioritize tasks, manage workload, and handle escalations.
• Strong verbal and writing skills, ability to work in teams.
• Identify improvement opportunities and define new processes as applicable.
• Good office software skills (e.g., Excel, Access, Visio, PPT).
• Exposure to building playbooks, SOPs, and KPIs is an added advantage.
• Excellent knowledge of proactive data analysis in conjunction with business needs.
• Good understanding of Customer, Transactions, and Products domains.
• Strong experience in Salesforce.com.
• Knowledge of data cleansing and standardization tools is an added advantage.
• Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud.

Qualifications

* 3+ years of industry experience in business data analysis.

• Attention to detail and strong personal organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Flexible and resilient, comfortable with ambiguity.
• Excellent communication skills, both verbal and written.

Requirements

* Proven ability to provide guidance and make decisions that require judgment.

• Experience with identifying improvement opportunities.
• Strong experience in Salesforce.com.

Benefits

* Comprehensive digital work platform enabling secure, personalized experiences.

• Opportunity to work in a company recognized as a leader in its field.

Company Description

arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, providing smart, seamless, and secure work experiences. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. We're committed to building a diverse workforce that reflects the communities we serve.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading digital work platform provider.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Comprehensive digital work platform enabling secure, personalized experiences.

How to Apply

If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job