Experienced Customer Support Specialist – Healthcare Benefits Concierge

At arenaflex, we're revolutionizing the way people experience healthcare benefits. Our innovative tech platform simplifies the complex world of benefits, saving users time and money. As a key member of our Member Services Team, you'll play a vital role in delivering an exceptional experience to our American customer base. If you're passionate about providing top-notch support and care, we want to hear from you!

About arenaflex

arenaflex is a dynamic and compassionate team driving towards a mission that impacts every single one of us. With over $100M in fundraising to date and a strong track record of growth, we're continuing to make waves in the industry. Our recent Series D funding has propelled us to new heights, and we're now a global team of nearly 400 members. We're proud to have received workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work.

Your Impact

As our Healthcare Concierge (Customer Support Specialist), you'll be responsible for processing members' requests (tickets) with the highest priority on delivering a quality product and fully informing members about their benefits and the best ways to use them within the shortest time possible. Your key responsibilities will include:

• Interacting with members via telephone and chat to assist and support an appropriate level of care, which may include making inbound/outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care.
• Searching for doctors, clinics, and other healthcare facilities that suit members' needs most accurately and conducting further communication with the providers.
• Partnering with your leadership team, practice administrative, or clinical staff to determine the best strategies to support the practice and our members.
• Providing a WOW experience and care to HealthJoy's American customer base.

Your Experience

To succeed in this role, you'll need:

• Experience in the Customer Support/Service field for at least 6 months.
• Proficiency in the English language (Upper-Intermediate+ level).
• Strong critical thinking skills, including the ability to ask questions, gather relevant information, think through solutions, and draw conclusions.
• The ability to adapt to frequent change.
• Exceptional communication skills, including understanding and leveraging the most effective channels for communicating with others (internally and externally).
• A high level of empathy, presented in daily interactions with customers and peers.
• Good computer literacy skills in Office Suite and Google Programs.
• The ability to work both individually and as part of a team.
• A solid level of accountability, including following through on commitments, taking responsibility for work, and delivering work on time.

Why Join arenaflex?

* Work with a talented and compassionate team driving towards a mission that impacts every single one of us.

• Contribute to an industry-changing tech platform that simplifies the complex world of benefits.
• Enjoy a dynamic and supportive work environment with opportunities for growth and learning.
• Receive competitive compensation and benefits, including healthcare benefits.
• Collaborate with a global team of nearly 400 members.
• Make a real difference in people's lives by providing exceptional support and care.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.
• A comprehensive onboarding program to ensure your success.

How to Apply

If you're passionate about delivering exceptional support and care, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your experience.

Note

This is a full-time, 8-hour per day B2B contract role. Candidates must be available to work during US core hours, from 7:30 AM to 4:00 PM CST (14:30 - 23:00 CET). Although this is a remote position, the candidate must reside in Poland. Apply for this job