Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider dedicated to delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010, our Portland, Oregon-based company has been a trusted partner in the healthcare industry, and we're now seeking an exceptional Customer Service Specialist to join our Scheduling Department. As a key member of our remote team, you'll play a vital role in providing outstanding customer service to our clients and interpreters. If you're a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and growing company that values diversity, inclusivity, and community. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels welcome and valued. Our team is passionate about delivering high-quality language services that make a real difference in people's lives.

Job Summary

We're seeking an experienced Customer Service Specialist to join our Scheduling Department on a full-time basis, working 36 hours per week, with 12-hour shifts on Fridays, Saturdays, and Sundays. As a Customer Service Specialist, you'll be the first point of contact for our clients and interpreters, handling email requests, answering calls, and managing database information. You'll also be responsible for managing all inbound interpreter calls and inquiries, securing interpreters to cover appointments, and meeting service levels for our clients.

Responsibilities

As a Customer Service Specialist, your key responsibilities will include:

• Handling and resolving email requests from clients and interpreters related to scheduling
• Assisting in answering clients/interpreters calls, when needed
• Efficiently inputting data and maintaining accurate database information
• Managing all inbound interpreter calls and inquiries
• Securing interpreters to cover appointments
• Managing all appointments for a dedicated client, meeting both arenaflex and client service levels
• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager

Skills and Abilities

To succeed in this role, you'll need to possess the following skills and abilities:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
• Professional communication skills, both verbal and written
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
• The ability to excel in a demanding, dynamic, and team-based working environment
• Strong data entry and accuracy skills
• Excellent problem-solving, multi-tasking, and follow-through skills
• Ability to work independently while remaining an effective and efficient member of cross-functional teams

Experience Requirements

To be considered for this role, you'll need to have:

• 2 years of experience in customer service
• 2 years of experience working in a fast-paced office environment
• Exceptional data entry and accuracy skills
• Professional verbal and written communication skills
• Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills
• Proficiency in MS Office applications
• Ability to work independently while remaining an effective and efficient member of cross-functional teams

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $20-22/hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Flexible scheduling and remote work options

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels welcome and valued. Apply for this job