Experienced Data Entry Specialist – Remote Customer Service & Veterinary Support

At arenaflex, we're on a mission to revolutionize the way we care for our furry friends and their human families. As a leading e-commerce platform for pet lovers, we're committed to providing exceptional customer service and support to our clients. We're now seeking a highly skilled and compassionate Data Entry Specialist to join our dynamic team in a remote role. If you're a detail-oriented individual with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing e-commerce company that's changing the way people shop for pet supplies. Our team is dedicated to providing a seamless and enjoyable experience for our customers, and we're looking for talented individuals who share our vision. As a remote Data Entry Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and support.

Job Summary

We're seeking an experienced Data Entry Specialist to join our remote team in a full-time capacity. As a Data Entry Specialist, you'll be responsible for handling customer service and veterinary support tasks, including data entry, phone calls, and issue resolution. If you're a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities

* Connect directly with veterinary facilities to arrange prescription approvals, resolve customer issues, and explain order requests

• Examine and issue resolve to determine proper solutions for the customer and center partners, and follow-up on a case-by-case basis to resolve issues
• Complete data entry of prescriptions into arenaflex healthcare software
• Maintain a high level of quality through data entry and order handling of veterinary pharmacy orders
• Work with empathy, attention, patience, compassion, and kindness to clients and partners alike
• Work with an eagerness to learn; we share feedback, we receive feedback, and we work in a culture of being open to grow
• Communicate with veterinary facilities via telephone (at times via different stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being meticulous is crucial
• Expect a significant portion of the typical business day will be outbound veterinary center/client telephone contacts

Qualifications

* 2 years of working in a customer or healthcare-centered environment

• Demonstrate excellent interpersonal skills (written, verbal, and listening)
• Ability to perform multitasking (e.g., chat on the phone while exploring on the PC and taking notes)
• Work with ownership, be a self-starter, and stand out to detail
• Capability with Microsoft Outlook
• High school education or equivalent
• Should be able to maintain a Pharmacy Professional License from Kentucky Board of Pharmacy where applicable
• Decisive reasoning abilities
• Shown ability to perform multitasking and perform well in a fast-paced environment
• Ability to adjust to change as per the business needs of the organization
• Adaptability to move schedule and stay at work longer than required depending on the situation by the specialty unit
• Should demonstrate ability to maintain confidentiality and secure sensitive data
• Should be able to pass background verification

Why Join arenaflex?

* Competitive salary of $28/hour

• Opportunity for wage increments starting after 3 months of service
• Environment-controlled climate
• Employee 20% Discount Program at arenaflex for all your pet needs
• 401(k) with company matching
• Group building events and company-supported lunch meetings
• Career growth and advancement opportunities
• Protection qualification on the first of the month
• Financed child, adult, and pet backup care through Care.com
• Discounts on various items through the LifeMart Discount stage

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and advancement
• Competitive salary and benefits package
• Flexible work arrangements to suit your needs
• Recognition and rewards for outstanding performance
• A culture of open communication and feedback

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job