Immediate Hiring: Bilingual Licensed Customer Service Representative – Join arenaflex's Mission-Driven Team
At arenaflex, we're revolutionizing the way people interact with our company by providing exceptional customer experiences that are both personalized and fair. As a mission-driven organization, we're committed to creating a more equitable and just world, one customer at a time. Our team is passionate about using technology and data to drive positive change, and we're looking for talented individuals like you to join our journey.
About arenaflex
arenaflex is a forward-thinking company that's dedicated to making a difference in the lives of our customers and the communities we serve. We believe that everyone deserves access to fair and affordable insurance, regardless of their background or circumstances. That's why we're using predictive models and real-time driving data to create car insurance quotes that are based on how and where you drive, rather than on biased factors like credit scores or zip codes.
Our Culture
At arenaflex, we're a dynamic and diverse team that's passionate about making a positive impact. We're committed to creating a work environment that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive. We believe in the importance of work-life balance, and we offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being.
The Role
As a licensed Customer Care Specialist on arenaflex's Support team, you'll be joining a group of mission-driven professionals who are dedicated to delivering exceptional customer experiences. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.
Responsibilities
* Handle calls and chats with customers to resolve their queries and concerns
- Process policy endorsements, billing requests, track and follow-up on outstanding items
- Communicate with team members, and escalate items and issues when appropriate
- Collaborate with other Reps and Specialists to resolve complex customer issues
- Assist with ad-hoc projects and duties as required
Qualifications
* Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
What We Offer
* Competitive hourly rate: $24.04 - $25.00
- Full-time, remote work arrangement
- Employee Stock Options
- Health, dental, and several ancillary benefits to choose from
- Matching 401K
- Flexible PTO
- Fourteen Weeks Paid Family Leave
Why Join arenaflex?
* Be part of a mission-driven organization that's making a positive impact in the world
- Work with a dynamic and diverse team that's passionate about delivering exceptional customer experiences
- Enjoy a range of benefits and perks that support your physical, emotional, and financial well-being
- Have the opportunity to grow and develop your skills and career with arenaflex
How to Apply
If you're a customer-focused professional who's passionate about making a difference, we want to hear from you! Apply today and let's build the future together. Apply to this job
We're an Equal Opportunity Employer
arenaflex is an equal opportunity employer that's committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job