Experienced Customer Service Coordinator – Remote Swing Shift: Deliver Exceptional Resident Experience at arenaflex

About arenaflex

arenaflex is a nationally recognized leader in apartment community management and development, dedicated to building and operating top-quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our mission is to provide exceptional living experiences that make a positive impact in the lives of real people every day. With a team of over 4,000 talented individuals working together across 24 states, Washington, D.C., and Puerto Rico, we strive to create a culture of innovation, diversity, and mutual respect.

Job Summary

arenaflex is seeking an experienced Customer Service Coordinator to join our remote team. As a Customer Service Coordinator, you will be responsible for delivering exceptional resident experiences by providing timely and effective support for maintenance service requests, resident questions, and concerns. This is a unique opportunity to work in a fast-paced environment, utilizing your excellent communication and problem-solving skills to drive success. If you are a reliable, customer-focused individual with a passion for excellence, we encourage you to apply.

Responsibilities

• Provide exceptional customer service to residents, technicians, and project site team members in a fast-paced environment.
• Receive emergency and non-emergency service requests via online, email, or calls from residents, and handle all calls, including troubleshooting and scheduling resident service request needs.
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
• Prioritize calls according to urgency and importance.
• Create work orders and dispatch accordingly.
• Schedule work orders, ensuring all work orders are processed in a timely manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders.
• Provide scheduling support for Deployed Spouses Program.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft Office applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment.

Preferred Qualifications

• Extensive customer service or administrative experience.
• Experience with Yardi or other property management software.
• Experience with scheduling/work order service ticket platforms.

Compensation and Benefits

arenaflex offers a competitive salary, ranging from $16.34 to $16.71 per hour, depending on experience. As a remote employee, you will enjoy a flexible work environment, with opportunities for career growth and professional development. Our comprehensive benefits package includes:

• Generous time off policies, including 11 paid holidays (12 for MA employees), Generous Accrued Time Off increasing with years of service, Generous paid sick time, Annual day of service, and Floating Holiday.
• 401(k) plan options with a company match.
• Various Comprehensive Medical, Dental, & Vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options.
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!).
• Flexible and/or Hybrid schedules are available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.

Why arenaflex?

arenaflex is a mission-driven organization that values teamwork, innovation, diversity, and mutual respect. We offer a dynamic and rewarding work environment, with opportunities for career growth and professional development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

How to Apply

If you are a reliable, customer-focused individual with a passion for excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are shaping the future of affordable housing communities.